Wacko / Soap Plant does NOT accept returns or exchange except for the following situations:
- An item of clothing your ordered doesn’t fit.
- The item that you ordered arrived damaged, defective, or is incorrect.
If this is the case:
WHAT YOU DO:
Contact us within 7 days of receipt of your package. You can call us at: 1.323.663.0122 during business hours, or email us at firstname.lastname@example.org.
Give us the following information:
- Your name
- The name of the person who placed the order (if it wasn’t you)
- Your order number
- The item that you’re calling about (and its item number, if you have it) and what’s wrong with it
- An email address where we can contact you.
WHAT WE DO:
After we get your information, we will:
- Issue you a Return Authorization number
- Email you a form to print out, fill out, and include with your return.
- Email you a return label if the item is defective or incorrect. (If you are exchanging something, the shipping costs are your responsibility.)
WHEN WE RECEIVE YOUR ITEMS:
If the item is damaged, defective, or incorrect:
- We’ll send a replacement or issue a refund immediately. (Please note: If the item arrived in a damaged shipping box, please keep the box. We’ll want to make a claim with the shipping company, and they may want to see the box.)
IF YOU ARE EXCHANGING AN ITEM OF CLOTHING:
Tell us what you want in exchange. Be sure to include color and/or size, if applicable. (You can exchange your item for anything in the store.)
- If the item is less expensive, we will put the difference on a Wacko Gift Card.
- If the item is more expensive, we will charge the difference to your credit card.
- Return shipping costs will also be charged to your card.
IMPORTANT THINGS TO KEEP IN MIND:
- You must contact us BEFORE shipping items back to us. Items returned that don’t include a Return Authorization Number or a return form will be charged a 25% restocking fee.
- In the event that all of your items are not in stock, partial shipment will be made.
- All clothing being returned must be unworn and unwashed and in original condition.
- We must be notified within 7 days of you receiving your package, or we will not accept returns.
- Please allow a minimum of 14 days for us to receive and process your return or exchange.
- All returns/exchanges must be resolved within 1 month of your order.
- Please direct any questions to email@example.com